|
|
This page addresses common problems
and questions that a new Canon Easy-WebPrint user may have.
If you have queries not answered on
this page, try looking at the Canon Easy-WebPrint Help.
| |
|
| |
|
|
Q:
I updated Windows XP and now I can't preview or print pages using Canon Easy-WebPrint. What can I do? A:
If you install "Cumulative Update for Internet Explorer for Windows XP Service Pack 2 (KB912812)", which formed part of Microsoft's routine, monthly security update cycle, Canon Easy-WebPrint may experience a script error when you print or preview Web pages. To fix this problem, download and install the latest version of Canon Easy-WebPrint. |
| |
|
|
| |
|
| |
|
|
Q:
I installed the Canon Easy-WebPrint toolbar but it's not
visible in Internet Explorer. What's wrong?
A:
Click the Internet Explorer View menu, select Toolbars and
then select Easy-WebPrint.
If there is already a checkmark next to this
menu item, select the menu item to un-check the item, and
then select the menu item again to re-check it. Alternatively,
the toolbar may be placed too far to the edge of the Internet
Explorer window. Click the Internet Explorer View menu, and
select Toolbars. Un-check Lock the
Toolbars. Then, click and drag on the extreme left
of the Canon Easy-WebPrint toolbar to reposition it where
convenient.
Q:
I installed the Canon Easy-WebPrint toolbar but when I right-click
in the Internet Explorer window, the Canon Easy-WebPrint menu
items do not appear in the pop-up menu. What's wrong?
A:
Make sure that the Canon Easy-WebPrint toolbar is displayed.
Then, re-start Internet Explorer and right-click again.
Q:
I tried to install Canon Easy-WebPrint, but the installer exited without completing the installation. How do I install Canon Easy-WebPrint?
A:
This is a known problem on the Russian version of Windows 2000 using a FAT32 file system. To overcome the issue, do one of the following:
- Install Canon Easy-WebPrint while logged in as an administrator that does not contain Russian characters in the user name,
or
- Change the TEMP environment variable to a directory path that does not contain Russian characters, and then install Canon Easy-WebPrint.
|
|
Q:
Why does Canon Easy-WebPrint say that my Canon Bubble Jet
printer is not supported?
A:
In order to print with Canon Easy-WebPrint, you may need to
upgrade to the latest printer driver. This may be necessary
if, when you installed your printer, it was automatically
recognized by Windows which did not request a new driver at
that time. If you are seeing error messages indicating that
your printer is not supported, download and install the latest
driver from your local Canon sales company website.
When printing with Canon Easy-WebPrint 2.6.x, an error may occur if the printer name is long.
If this error occurs, rename the printer so that the printer name is at most 31 characters long.
Q:
I installed Canon Easy-WebPrint in a network drive, but it
does not function properly. Why?
A:
Canon Easy-WebPrint is not guaranteed to work if it is installed
on a network drive. Uninstall the program and install it on
a local disk.
Q:
What issues may arise when uninstalling Canon Easy-WebPrint?
A:
If you wish to remove Canon Easy-WebPrint from your system,
first close all Internet Explorer, print preview and Windows
Explorer windows.
If you un-install the program
from the Canon Easy-WebPrint menu, you may need to re-boot
your PC. Alternatively, close all Internet Explorer, print
preview and Windows Explorer windows, and then go the Windows
Control Panel and select "Add or Remove Programs".
In "Add or Remove Programs", select Easy-WebPrint
to un-install it. |
| |
|
|
| |
|
| |
|
|
| Q:
Why doesn't High Speed Print work on my printer?
A:
On some versions of Windows, clicking the High Speed
Print button will not use the printer draft mode.
It will use the mode currently selected in the printer driver.
If you want to regularly use High Speed Print for draft printouts,
change the default print mode via the Canon Easy-WebPrint
Page Setup dialog box. See the documentation that came with
your printer for information about setting draft mode.
Q:
I’ve selected grayscale printing, so why are my printouts
and the Print Preview in color?
A:
The Print Preview will always be in color,
even when printing in grayscale.
When using Canon Easy-WebPrint
version 1.0 or 2.0, grayscale mode works when you use the
toolbar Print and High Speed Print
buttons, and the Print List Print All and
High Speed Print All buttons. On some versions
of Windows, printing from the Canon Easy-WebPrint menu item
or the Print Preview does not use grayscale
mode.
If this problem affects you,
either:
- Set the Canon Easy-WebPrint grayscale
mode in the Options dialog, and use the
toolbar Print or High Speed Print
buttons, or the Print List Print All or
High Speed Print All buttons,
or
- Set the grayscale mode in the printer
properties dialog.
or
- Update to the latest version of Canon Easy-WebPrint.
When using Canon Easy-WebPrint version 2.5 or higher, grayscale mode
works for all print methods.
Grayscale mode is only available if you have
Internet Explorer 6.0 or higher.
Q:
The Canon Easy-WebPrint Options dialog shows that grayscale
printing is turned off. Why are my printouts printed in grayscale
mode?
A:
Grayscale printing might be turned on by the printer driver.
Check to see if the printer driver shows that grayscale printing
is turned on, and if so, turn it off.
If you turn on the grayscale setting in Canon
Easy-WebPrint while the grayscale setting in the printer driver
is turned off, the printer driver's grayscale setting will
be turned on for Canon Easy-WebPrint prints. On the other
hand, if the printer driver's grayscale setting is already
turned on, this setting will be used for printing.
Q:
Why don't the High Speed Print button and the Duplex button
appear on my Canon Easy-WebPrint toolbar?
A:
These options are only available if you have Internet Explorer
6.0 or higher.
If you have Internet Explorer 6.0 or higher
and Canon Easy-WebPrint 2.5 or higher, click More
Options in the Canon Easy-WebPrint Options dialog,
and check the settings in Customize Toolbar. |
|
Q:
The Canon Easy-WebPrint toolbar shows that duplex printing
is turned off. Why are my printouts printed in duplex mode?
A:
Duplex printing mode may be enabled in the printer driver
settings. In the printer driver settings, check to see whether
duplex printing is turned on and if so, turn it off.
The duplex setting in Canon
Easy-WebPrint will normally override the printer driver duplex
setting. However, Canon Easy-WebPrint does not override the
"Automatic" duplex setting in the driver. If the
"Automatic" duplex setting is on in either Canon
Easy-WebPrint or the printer driver, then the "Automatic"
duplex setting will be used when performing duplex prints.
Q:
I opened the printer driver dialog from the Page Setup dialog,
and set the number of copies to two. Why did Canon Easy-WebPrint
print only one copy, not two?
A:
Canon Easy-WebPrint uses the setting of Copies and Collate
in the Canon Easy-WebPrint Options dialog.
If you want to print two copies, use Copies
in the Canon Easy-WebPrint Options dialog (not the copies
setting in the printer driver) to set the number of copies
to 2. Also, to collate your printout use the Canon Easy-WebPrint
Options dialog Collate setting.
Alternatively, print using the Canon Easy-WebPrint
print dialog, and set the number of copies and Collate in
that dialog.
Q:
I printed multiple copies in duplex mode on Windows 98 or
Me. Why is a page from one copy on the same sheet of paper
as a page from another copy?
A:
Canon Easy-WebPrint has a problem printing multiple copies
in duplex mode on Windows 98 and Me. Print one copy at a time
when using duplex printing on Windows 98 or Me.
Q:
I changed the paper size and/or the page orientation in the
Page Setup dialog. Then I clicked on a link on the webpage
and a new Internet Explorer window opened. I then printed
the webpage in this new window. Why didn’t the printout
reflect the changes to the paper size and the page orientation?
A:
Microsoft Internet Explorer 6.0 retrieves the printer setting
(including the paper size and the print orientation) from
the print driver each time a new window opens. So, if you
want to use the same paper size and paper orientation all
the time, set your desired paper size and paper orientation
in the printer driver of your default printer. |
| |
|
|
| |
|
| |
|
|
| Q:
What are frames?
A:
Some web pages consist of a collection of individual sections
called frames. Frames present information in a flexible and
useful way, since each frame on the web page may contain information
from a different source.
When printing a web page containing frames,
you can print the whole page or just selected frames from
the page.
Q:
Changing the “View” mode in the Print Preview
after changing the Page Setup crashes Canon Easy-WebPrint.
How can I avoid this?
A:
To avoid this problem, change the View mode in the Print
Preview to “As laid out on screen” before
using the Page Setup dialog.
This problem is only known to affect Canon
Easy-WebPrint when running in Internet Explorer 5.5. It does
not affect Canon Easy-WebPrint when running in Internet Explorer
6.
Q:
I’ve printed a web page containing frames and the information
in one or more of the frames is very small. Why?
A:
This can happen if the page size is small (eg. 4 x 6), or
if the border between frames has been moved. Try printing
to a larger page size (eg. letter or A4), and/or moving the
frame border to make the small frame bigger. |
|
Q:
I added a frames page to the Print List using Add to Print
List. When I print or preview the Print List, the frames in
the frames page have different content to that which I saw
in the browser. Why?
A:
When you click on the Add to Print List button,
Canon Easy-WebPrint stores the URL of the web page in your
browser. It does not store information about the content in
the frames.
This means that when you print or print preview
the Print List, the frames page will contain
the default content for that frame. If you clicked on links
in the page before clicking on the Add to Print List
button, this content may not be the same as the content you
saw in the browser.
You can either:
- Print using the Canon Easy-WebPrint
toolbar Print button, as this button always
prints the currently loaded page, including the currently
loaded frames,
or
- Add the links to the frame content into
the Print List (eg. by selecting and dragging
the links into the Print List), then click
Print All.
Q:
When are the Print frames options enabled in the Print dialog?
A:
When Canon Easy-WebPrint is running in Internet Explorer 6,
and you have selected a frame, then "As laid out on screen"
and "Only the selected frame" will be enabled. "All
frames individually" is always disabled.
When Canon Easy-WebPrint is running in Internet
Explorer 5.5, all Print frames options are disabled.
|
| |
|
|
| |
|
| |
|
|
| Q:
When "Preview All", "Print All", or "High
Speed Print All" is used on the webpages in the Print
List, the program cannot complete the downloading of the webpages,
failing to preview, print, or high-speed print all the listed
webpages.
A:
If any one of the webpages in the print list displays a security
warning message dialog, a password dialog, or a software installation
dialog, then downloading will be suspended. If this happens,
remove the webpage from the print list and try the preview,
print, or high-speed print operation again.
Q:
Why does Canon Easy-WebPrint crash when I try to print or
print preview two Print Lists at the same time?
A:
We recommend printing or previewing
one Print List at a time.
Q:
When I drag and drop a .jpg file with a Japanese file name
into the Print List, the file name is garbled and the file
does not print. What can I do?
A:
If you have this problem, add
the file to the Print List using the "Add to Print List"
button.
|
|
Q:
Why are the pages in my Print List printed out of order?
A:
On Windows 2000 and Windows XP, Canon Easy-WebPrint
fetches up to three web pages at the same time. This can make
fetching the pages faster. When printing in unconsolidated
Print List mode, pages are printed in the order they are ready.
This means that the pages may be printed out of order. Use
consolidated Print List mode to make sure the pages are printed
in order.
Q:
When printed, a web page in the Canon Easy-WebPrint Print
List comes out blank. If I navigate to the page, then use
the Canon Easy-WebPrint toolbar, the page prints normally.
Why?
A:
This problem may be caused by a web page that redirects
Internet Explorer to navigate to another web page. In this
case, navigate to the web page and either print the page using
the Canon Easy-WebPrint toolbar Print button,
or add the page to the Print List using the
Add To Print List button.
|
| |
|
|
| |
|
|
Q:
I updated Windows XP and now I can't preview or print pages using Canon Easy-WebPrint. What can I do?
A:
If you install "Cumulative Update for Internet Explorer for Windows XP Service Pack 2 (KB912812)", which formed part of Microsoft's routine, monthly security update cycle, Canon Easy-WebPrint may experience a script error when you print or preview Web pages.
To fix this problem, download and install the latest version of Canon Easy-WebPrint.
Q:
I set the "Reverse print order" setting in the Canon
Easy-WebPrint Options dialog. Why are my printouts not correct?
A:
The "Reverse print order" setting in the Canon Easy-WebPrint
Options dialog works correctly with the default printer settings.
For example, when you print single-sided with only one page
printed on each side of a sheet of paper.
The Reverse Print Order setting may give incorrect results
with the following settings:
- Duplex
- Printing more than one page per side
- The reverse setting in the printer driver
We do not recommend using the Canon
Easy-WebPrint "Reverse print order" setting when
duplex printing.
If you experience this problem, we
recommend using the Reverse option in the printer driver instead
of the Canon Easy-WebPrint "Reverse print order"
setting.
Q:
Why does Canon Easy-WebPrint become unresponsive when performing
a print?
A:
Some printer drivers check that settings in the printer dialog
are "consistent". For example, setting a page size
of DL Envelope and a media type of plain paper at the same
time may be "inconsistent". Performing a print with
"inconsistent" printer dialog settings may cause
Canon Easy-WebPrint or Microsoft Internet Explorer to become
unresponsive.
Q:
I used the “Easy-WebPrint Print” item on Internet
Explorer's right-click menu to print a link in the current
page. Canon Easy-WebPrint printed the current page instead.
Why?
A:
The “Easy-WebPrint Print” right-click
menu item always prints the page currently loaded in Internet
Explorer. Similarly, the "Easy-WebPrint Preview"
menu item will always print preview the page currently loaded
in Internet Explorer.
Q:
Canon Easy-WebPrint does not print web pages that use ScriptX from MeadCo. How do I print these pages?
A:
We recommend you use the Internet Explorer print feature to print these pages.
Q: Canon Easy-WebPrint cannot print Web pages that contain Windows Media Player files. How do I print these pages?
A:
This is a known problem when using Canon Easy-WebPrint and Internet Explorer 5.5. To overcome the issue, do one of the following:
- Upgrade your copy of Internet Explorer to the latest version. (Canon Easy-WebPrint and Internet Explorer 6 can print Web pages that contain Windows Media Player files.)
or
- Use the Internet Explorer print feature to print these pages.
|
|
Q:
I tried to preview or print a page containing Flash or QuickTime.
Why didn’t the page preview or print properly?
A:
As a general rule, Canon Easy-WebPrint will preview
or print anything that Internet Explorer can print, re-scaling
the content to fit inside the printed page.
Sometimes web pages use plug-ins or other
applications to display content. Examples are Adobe Acrobat
Reader (for PDF files), Microsoft Word (for DOC files), Microsoft
Excel (for XLS files), Microsoft PowerPoint (for PPT files),
Apple QuickTime and Macromedia Flash. These may not print
using Canon Easy-WebPrint. Use the print function of the plug-in
or application (if available) to print such content.
Even when these web pages can be previewed
successfully, the Content Size function in
the Canon Easy-WebPrint Print Preview may
not work.
Q:
Canon Easy-WebPrint crashed when I print by double-clicking
a printer icon in the Print dialog? How can I stop this?
A:
This problem is only known to occur
on Windows XP where a service pack has not been installed.
If you experience this problem, we recommend
either:
- Use Windows Update to update your version
of Windows
or
- Use the Print button on the Print dialog
instead.
Q:
Why are the headers and/or footers cut off when I print?
A:
Headers and footers may be partially or fully cut off when:
- The print margins are set too small
or
- Printing using the borderless mode
in the printer driver.
We do not recommend using borderless
mode with Canon Easy-WebPrint. Try increasing the margin(s)
in the Page Setup dialog if you still have this problem.
|
| |
|
|
| |
|
| |
|
|
| Q:
Why is Canon Easy-WebPrint very slow to respond when I click
a button?
A:
On some versions of Windows, Canon Easy-WebPrint may be
slow to respond if you have a network printer installed
that is not available, even if you are printing to a local
printer. Try deleting the network printer.
Q:
I hear click sounds while Canon Easy-WebPrint is fetching
pages to print. How can I turn this off?
A:
The click sounds are caused by Internet Explorer. The sound
can be turned off by disabling the Windows Explorer “Start
Navigation” sound in the Sounds section of the Windows
Control Panel. The exact steps to turn the sound off depend
upon the version of Windows you are running.
Note that turning the click sound off also
turns the sound off for Internet Explorer navigation.
Q:
Why does Canon Easy-WebPrint leave files in a temporary
directory on my PC?
A:
Canon Easy-WebPrint creates temporary files when printing
and previewing. Normally, these files are automatically
deleted after the print or preview is complete.
However, after printing or previewing the
Print List, Canon Easy-WebPrint may leave .emf files in
a temporary directory. This can happen if one or more of
the web pages in the Print List contains Flash, QuickTime
movies or other embedded controls. Each .emf file usually
contains, for example, the first frame of a movie.
You can delete any temporary .emf files
created by Canon Easy-WebPrint after the print or preview
is complete.
|
|
Q:
I added a group of links to the Print List. Why weren’t
all the links added?
A:
Canon Easy-WebPrint is not always able to extract links
from a web page when using Add All Links,
Add Selected Links or dragging a selection
into the Print List. Try adding each link
individually (eg. by dragging each link into the Print
List).
Q:
Why does Canon Easy-WebPrint crash when I click the Print,
High Speed Print, Print All… or High Speed Print All…
button?
A:
It is possible for Canon Easy-WebPrint versions 1.0 and
2.0 to crash when running Internet Explorer 5.5 on Windows
98, Windows 98 SE, or Windows Me, if:
- You have never printed to any
printer using Internet Explorer or Canon Easy-WebPrint,
and
- You have never clicked OK in the Internet
Explorer or Canon Easy-WebPrint Page Setup dialog.
If you have this problem, simply do one
print using the Internet Explorer or Canon Easy-WebPrint
Print dialog, or click OK in the Internet Explorer or Canon
Easy-WebPrint Page Setup dialog. You only need to do this
once to stop the problem occurring again.
This problem is not known to occur
with Internet Explorer 6 or with Internet Explorer 5.5 running
on Windows 2000.
|
| |
|
| |
|
| |
|
|
| 1.
Internet Explorer Printing
The Print dialog may
contain options to print linked documents and print
a table of links. These options do not work with Canon
Easy-WebPrint.
2. Chinese Version - Network Printing
Printing from a Chinese version
of Windows to a networked printer may not work.
3. Web Pages are partially cut off when printed
with Canon Easy-WebPrint
Some web pages use special positioning
techniques for displaying images and text. Parts of
the web page may be cut off in the following situations:
- Where an image remains aligned
flush with the right-hand side of the browser window
when the window is re-sized.
- The width of an item on the web
page is specified to be always greater than the
width of the browser window (eg. width=150%). The
window must always be scrolled to the right to see
content on the far right-hand side.
- Images which are very tall may
not fit onto the page. They may be placed onto the
next page and cut off at the bottom.
It may be possible to print all the
page content by adjusting the Content
Size in the Print Preview.
4. Scroll-bars Printed or Previewed
Some items on web pages may be previewed
and printed with scroll-bars instead of being expanded
to show all of the content. This applies to some scrollable
text edit boxes (HTML 'textareas') and other objects
embedded into web pages.
5. Preview and Printing of
Background Images
By default, Canon Easy-WebPrint does
not print or preview the background images of web
pages (where provided). You can choose to print backgrounds
in the Canon Easy-WebPrint Options dialog box. However,
if a background image is very wide, it may not fit
completely onto the page. Canon Easy-WebPrint does
not scale background images to fit. If Print Backgrounds
is turned on, selecting to Preview or Print a Selected
Frame will place any background across the entire
page, rather than only the part where the content
is shown.
6. Previewing and Printing Web Pages with
HTML Frames
Web pages constructed using HTML
frames may preview and print differently to what is
expected with Canon Easy-WebPrint. If selecting to
preview or print background colors, the background
color in short frames may not be shown across the
whole page. Also, the layout of the frames may preview
and print differently from the appearance in Internet
Explorer. The Preview Content Size function may not
affect the display of frames in the manner expected.
7. Adding Items to the Print List
Web pages often contain links to
items that are not normal web pages. Examples are
zip files, MacroMedia Flash files, Microsoft Word
documents and movies. Files that are not normal web
pages cannot be added to the Print List.
|
|
8. Number
of Columns in the Preview
Canon Easy-WebPrint allows the number
of columns previewed and printed for the current web
page to be changed in the Preview. If the Preview
is closed, the number of columns printed or previewed
will change back to the number selected in the Canon
Easy-WebPrint Options dialog box.
9. Large Number of Items
in The Print List
If the Print List contains a large
number of items, then Canon Easy-WebPrint may run
low on memory when printing or previewing all the
items in the Print List. If this happens, Canon Easy-WebPrint
may not work properly.
10. Upgrading Internet Explorer
If you upgrade Internet Explorer
from version 5.5 to version 6.0 with Canon Easy-WebPrint
installed, it is recommended
that you proceed as follows:
- First un-install Canon Easy-WebPrint
- Then perform the Internet Explorer
upgrade
- Finally, re-install Canon Easy-WebPrint
from the original source
This will avoid problems with
displaying Canon
Easy-WebPrint in the Internet Explorer View-> Toolbars
menu.
11. Previewing and Printing Problems
Some web pages can take a long time
to be fully downloaded and be completely displayed.
You may have difficulty previewing or printing these
pages because Canon Easy-WebPrint needs to have the
full page before it knows how to scale it to fit onto
the paper. Pages that use ActiveX, JavaScript or plugins
may cause printing or previewing problems. Such problems
can be magnified if there are many items in the
Print List. Workarounds that may help include
- Look at the page in the Canon
Easy-WebPrint Preview before printing
- Visit the page more than once
before printing
- Stop the page loading by pressing
the ESC key before printing
- Print using the print button in
the Canon Easy-WebPrint Preview, rather than the
print button on the Canon Easy-WebPrint toolbar
- Print one Print List item at a
time, and avoid using Preview All, especially with
a slow connection to the Internet (eg. using a modem
connection).
12. Un-installing Printers after using Canon
Easy-WebPrint
If you need to un-install a printer
after using Canon Easy-WebPrint, it is recommended
you restart your computer before commencing the un-install.
This problem is known to affect Windows 98 and Me. |
|
|
