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FAQs

This page addresses common problems and questions that a new Canon Easy-WebPrint user may have.

 

If you have queries not answered on this page, try looking at the Canon Easy-WebPrint Help.


1. Having Print Script Errors?  
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Q:
I updated Windows XP and now I can't preview or print pages using Canon Easy-WebPrint. What can I do?

A:
If you install "Cumulative Update for Internet Explorer for Windows XP Service Pack 2 (KB912812)", which formed part of Microsoft's routine, monthly security update cycle, Canon Easy-WebPrint may experience a script error when you print or preview Web pages.

To fix this problem, download and install the latest version of Canon Easy-WebPrint.

     

2. Installation and Set Up  
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Q:
I installed the Canon Easy-WebPrint toolbar but it's not visible in Internet Explorer. What's wrong?

A:
Click the Internet Explorer View menu, select Toolbars and then select Easy-WebPrint.

If there is already a checkmark next to this menu item, select the menu item to un-check the item, and then select the menu item again to re-check it. Alternatively, the toolbar may be placed too far to the edge of the Internet Explorer window. Click the Internet Explorer View menu, and select Toolbars. Un-check Lock the Toolbars. Then, click and drag on the extreme left of the Canon Easy-WebPrint toolbar to reposition it where convenient.

Q:
I installed the Canon Easy-WebPrint toolbar but when I right-click in the Internet Explorer window, the Canon Easy-WebPrint menu items do not appear in the pop-up menu. What's wrong?

A:
Make sure that the Canon Easy-WebPrint toolbar is displayed. Then, re-start Internet Explorer and right-click again
.

Q:
I tried to install Canon Easy-WebPrint, but the installer exited without completing the installation. How do I install Canon Easy-WebPrint?

A:
This is a known problem on the Russian version of Windows 2000 using a FAT32 file system. To overcome the issue, do one of the following
:

  • Install Canon Easy-WebPrint while logged in as an administrator that does not contain Russian characters in the user name,

    or

  • Change the TEMP environment variable to a directory path that does not contain Russian characters, and then install Canon Easy-WebPrint.
 

Q:
Why does Canon Easy-WebPrint say that my Canon Bubble Jet printer is not supported?

A:
In order to print with Canon Easy-WebPrint, you may need to upgrade to the latest printer driver. This may be necessary if, when you installed your printer, it was automatically recognized by Windows which did not request a new driver at that time. If you are seeing error messages indicating that your printer is not supported, download and install the latest driver from your local Canon sales company website.

When printing with Canon Easy-WebPrint 2.6.x, an error may occur if the printer name is long. If this error occurs, rename the printer so that the printer name is at most 31 characters long.

Q:
I installed Canon Easy-WebPrint in a network drive, but it does not function properly. Why
?

A:
Canon Easy-WebPrint is not guaranteed to work if it is installed on a network drive. Uninstall the program and install it on a local disk.

Q:
What issues may arise when uninstalling Canon Easy-WebPrint?

A:
If you wish to remove Canon Easy-WebPrint from your system, first close all Internet Explorer, print preview and Windows Explorer windows.

If you un-install the program from the Canon Easy-WebPrint menu, you may need to re-boot your PC. Alternatively, close all Internet Explorer, print preview and Windows Explorer windows, and then go the Windows Control Panel and select "Add or Remove Programs". In "Add or Remove Programs", select Easy-WebPrint to un-install it.

     

 

3. Printing Options

 
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Q:
Why doesn't High Speed Print work on my printer?

A:
On some versions of Windows, clicking the High Speed Print button will not use the printer draft mode. It will use the mode currently selected in the printer driver. If you want to regularly use High Speed Print for draft printouts, change the default print mode via the Canon Easy-WebPrint Page Setup dialog box. See the documentation that came with your printer for information about setting draft mode.

Q:
I’ve selected grayscale printing, so why are my printouts and the Print Preview in color?

A:
The Print Preview will always be in color, even when printing in grayscale.

When using Canon Easy-WebPrint version 1.0 or 2.0, grayscale mode works when you use the toolbar Print and High Speed Print buttons, and the Print List Print All and High Speed Print All buttons. On some versions of Windows, printing from the Canon Easy-WebPrint menu item or the Print Preview does not use grayscale mode.

If this problem affects you, either:

  • Set the Canon Easy-WebPrint grayscale mode in the Options dialog, and use the toolbar Print or High Speed Print buttons, or the Print List Print All or High Speed Print All buttons,

    or


  • Set the grayscale mode in the printer properties dialog.

    or

  • Update to the latest version of Canon Easy-WebPrint.


When using Canon Easy-WebPrint version 2.5 or higher, grayscale mode works for all print methods.

Grayscale mode is only available if you have Internet Explorer 6.0 or higher.

Q:
The Canon Easy-WebPrint Options dialog shows that grayscale printing is turned off. Why are my printouts printed in grayscale mode?

A:

Grayscale printing might be turned on by the printer driver. Check to see if the printer driver shows that grayscale printing is turned on, and if so, turn it off.

If you turn on the grayscale setting in Canon Easy-WebPrint while the grayscale setting in the printer driver is turned off, the printer driver's grayscale setting will be turned on for Canon Easy-WebPrint prints. On the other hand, if the printer driver's grayscale setting is already turned on, this setting will be used for printing.

Q:
Why don't the High Speed Print button and the Duplex button appear on my Canon Easy-WebPrint toolbar?

A:
These options are only available if you have Internet Explorer 6.0 or higher.

If you have Internet Explorer 6.0 or higher and Canon Easy-WebPrint 2.5 or higher, click More Options in the Canon Easy-WebPrint Options dialog, and check the settings in Customize Toolbar.

 

Q:
The Canon Easy-WebPrint toolbar shows that duplex printing is turned off. Why are my printouts printed in duplex mode?

A:

Duplex printing mode may be enabled in the printer driver settings. In the printer driver settings, check to see whether duplex printing is turned on and if so, turn it off.

The duplex setting in Canon Easy-WebPrint will normally override the printer driver duplex setting. However, Canon Easy-WebPrint does not override the "Automatic" duplex setting in the driver. If the "Automatic" duplex setting is on in either Canon Easy-WebPrint or the printer driver, then the "Automatic" duplex setting will be used when performing duplex prints.

Q:
I opened the printer driver dialog from the Page Setup dialog, and set the number of copies to two. Why did Canon Easy-WebPrint print only one copy, not two?

A:

Canon Easy-WebPrint uses the setting of Copies and Collate in the Canon Easy-WebPrint Options dialog.

If you want to print two copies, use Copies in the Canon Easy-WebPrint Options dialog (not the copies setting in the printer driver) to set the number of copies to 2. Also, to collate your printout use the Canon Easy-WebPrint Options dialog Collate setting.

Alternatively, print using the Canon Easy-WebPrint print dialog, and set the number of copies and Collate in that dialog.

Q:
I printed multiple copies in duplex mode on Windows 98 or Me. Why is a page from one copy on the same sheet of paper as a page from another copy?

A:

Canon Easy-WebPrint has a problem printing multiple copies in duplex mode on Windows 98 and Me. Print one copy at a time when using duplex printing on Windows 98 or Me.

Q:
I changed the paper size and/or the page orientation in the Page Setup dialog. Then I clicked on a link on the webpage and a new Internet Explorer window opened. I then printed the webpage in this new window. Why didn’t the printout reflect the changes to the paper size and the page orientation?

A:

Microsoft Internet Explorer 6.0 retrieves the printer setting (including the paper size and the print orientation) from the print driver each time a new window opens. So, if you want to use the same paper size and paper orientation all the time, set your desired paper size and paper orientation in the printer driver of your default printer.

     

4. Printing Web Pages with Frames  
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Q:
What are frames?

A:
Some web pages consist of a collection of individual sections called frames. Frames present information in a flexible and useful way, since each frame on the web page may contain information from a different source.

When printing a web page containing frames, you can print the whole page or just selected frames from the page.

Q:
Changing the “View” mode in the Print Preview after changing the Page Setup crashes Canon Easy-WebPrint. How can I avoid this?

A:
To avoid this problem, change the View mode in the Print Preview to “As laid out on screen” before using the Page Setup dialog.

This problem is only known to affect Canon Easy-WebPrint when running in Internet Explorer 5.5. It does not affect Canon Easy-WebPrint when running in Internet Explorer 6.

Q:
I’ve printed a web page containing frames and the information in one or more of the frames is very small. Why?

A:
This can happen if the page size is small (eg. 4 x 6), or if the border between frames has been moved. Try printing to a larger page size (eg. letter or A4), and/or moving the frame border to make the small frame bigger.

 

Q:
I added a frames page to the Print List using Add to Print List. When I print or preview the Print List, the frames in the frames page have different content to that which I saw in the browser. Why?

A:
When you click on the Add to Print List button, Canon Easy-WebPrint stores the URL of the web page in your browser. It does not store information about the content in the frames.

This means that when you print or print preview the Print List, the frames page will contain the default content for that frame. If you clicked on links in the page before clicking on the Add to Print List button, this content may not be the same as the content you saw in the browser.

You can either:

  • Print using the Canon Easy-WebPrint toolbar Print button, as this button always prints the currently loaded page, including the currently loaded frames,

    or

  • Add the links to the frame content into the Print List (eg. by selecting and dragging the links into the Print List), then click Print All.

Q:
When are the Print frames options enabled in the Print dialog?

A:
When Canon Easy-WebPrint is running in Internet Explorer 6, and you have selected a frame, then "As laid out on screen" and "Only the selected frame" will be enabled. "All frames individually" is always disabled.

When Canon Easy-WebPrint is running in Internet Explorer 5.5, all Print frames options are disabled.

     

5. The Print List  
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Q:
When "Preview All", "Print All", or "High Speed Print All" is used on the webpages in the Print List, the program cannot complete the downloading of the webpages, failing to preview, print, or high-speed print all the listed webpages.

A:
If any one of the webpages in the print list displays a security warning message dialog, a password dialog, or a software installation dialog, then downloading will be suspended. If this happens, remove the webpage from the print list and try the preview, print, or high-speed print operation again.

Q:
Why does Canon Easy-WebPrint crash when I try to print or print preview two Print Lists at the same time
?

A:
We recommend printing or previewing one Print List at a time.

Q:
When I drag and drop a .jpg file with a Japanese file name into the Print List, the file name is garbled and the file does not print. What can I do
?

A:
If you have this problem, add the file to the Print List using the "Add to Print List" button.

 

Q:
Why are the pages in my Print List printed out of order?

A:
On Windows 2000 and Windows XP, Canon Easy-WebPrint fetches up to three web pages at the same time. This can make fetching the pages faster. When printing in unconsolidated Print List mode, pages are printed in the order they are ready. This means that the pages may be printed out of order. Use consolidated Print List mode to make sure the pages are printed in order.

Q:
When printed, a web page in the Canon Easy-WebPrint Print List comes out blank. If I navigate to the page, then use the Canon Easy-WebPrint toolbar, the page prints normally. Why?

A:
This problem may be caused by a web page that redirects Internet Explorer to navigate to another web page. In this case, navigate to the web page and either print the page using the Canon Easy-WebPrint toolbar Print button, or add the page to the Print List using the Add To Print List button.

     

6. Problems Printing a Page or Several Pages
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Q:
I updated Windows XP and now I can't preview or print pages using Canon Easy-WebPrint. What can I do?

A:
If you install "Cumulative Update for Internet Explorer for Windows XP Service Pack 2 (KB912812)", which formed part of Microsoft's routine, monthly security update cycle, Canon Easy-WebPrint may experience a script error when you print or preview Web pages.

To fix this problem, download and install the latest version of Canon Easy-WebPrint.

Q:
I set the "Reverse print order" setting in the Canon Easy-WebPrint Options dialog. Why are my printouts not correct
?

A:
The "Reverse print order" setting in the Canon Easy-WebPrint Options dialog works correctly with the default printer settings. For example, when you print single-sided with only one page printed on each side of a sheet of paper.
The Reverse Print Order setting may give incorrect results with the following settings:

  1. Duplex
  2. Printing more than one page per side
  3. The reverse setting in the printer driver

We do not recommend using the Canon Easy-WebPrint "Reverse print order" setting when duplex printing.

If you experience this problem, we recommend using the Reverse option in the printer driver instead of the Canon Easy-WebPrint "Reverse print order" setting.

Q:
Why does Canon Easy-WebPrint become unresponsive when performing a print?

A:
Some printer drivers check that settings in the printer dialog are "consistent". For example, setting a page size of DL Envelope and a media type of plain paper at the same time may be "inconsistent". Performing a print with "inconsistent" printer dialog settings may cause Canon Easy-WebPrint or Microsoft Internet Explorer to become unresponsive.

Q:
I used the “Easy-WebPrint Print” item on Internet Explorer's right-click menu to print a link in the current page. Canon Easy-WebPrint printed the current page instead. Why
?

A:
The “Easy-WebPrint Print” right-click menu item always prints the page currently loaded in Internet Explorer. Similarly, the "Easy-WebPrint Preview" menu item will always print preview the page currently loaded in Internet Explorer.

Q:
Canon Easy-WebPrint does not print web pages that use ScriptX from MeadCo. How do I print these pages?

A:
We recommend you use the Internet Explorer print feature to print these pages.

Q: Canon Easy-WebPrint cannot print Web pages that contain Windows Media Player files. How do I print these pages?

A:
This is a known problem when using Canon Easy-WebPrint and Internet Explorer 5.5. To overcome the issue, do one of the following:

  • Upgrade your copy of Internet Explorer to the latest version. (Canon Easy-WebPrint and Internet Explorer 6 can print Web pages that contain Windows Media Player files.)

    or

  • Use the Internet Explorer print feature to print these pages.
 

Q:
I tried to preview or print a page containing Flash or QuickTime. Why didn’t the page preview or print properly
?

A:
As a general rule, Canon Easy-WebPrint will preview or print anything that Internet Explorer can print, re-scaling the content to fit inside the printed page.

Sometimes web pages use plug-ins or other applications to display content. Examples are Adobe Acrobat Reader (for PDF files), Microsoft Word (for DOC files), Microsoft Excel (for XLS files), Microsoft PowerPoint (for PPT files), Apple QuickTime and Macromedia Flash. These may not print using Canon Easy-WebPrint. Use the print function of the plug-in or application (if available) to print such content.

Even when these web pages can be previewed successfully, the Content Size function in the Canon Easy-WebPrint Print Preview may not work.

Q:
Canon Easy-WebPrint crashed when I print by double-clicking a printer icon in the Print dialog? How can I stop this?

A:
This problem is only known to occur on Windows XP where a service pack has not been installed.

If you experience this problem, we recommend either:

  • Use Windows Update to update your version of Windows

    or

  • Use the Print button on the Print dialog instead.

Q:
Why are the headers and/or footers cut off when I print?

A:
Headers and footers may be partially or fully cut off when:

  • The print margins are set too small

    or

  • Printing using the borderless mode in the printer driver.

We do not recommend using borderless mode with Canon Easy-WebPrint. Try increasing the margin(s) in the Page Setup dialog if you still have this problem.

     

7. Other Issues  
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Q:
Why is Canon Easy-WebPrint very slow to respond when I click a button?

A:
On some versions of Windows, Canon Easy-WebPrint may be slow to respond if you have a network printer installed that is not available, even if you are printing to a local printer. Try deleting the network printer.

Q:
I hear click sounds while Canon Easy-WebPrint is fetching pages to print. How can I turn this off?

A:
The click sounds are caused by Internet Explorer. The sound can be turned off by disabling the Windows Explorer “Start Navigation” sound in the Sounds section of the Windows Control Panel. The exact steps to turn the sound off depend upon the version of Windows you are running.

Note that turning the click sound off also turns the sound off for Internet Explorer navigation.

Q:
Why does Canon Easy-WebPrint leave files in a temporary directory on my PC?

A:
Canon Easy-WebPrint creates temporary files when printing and previewing. Normally, these files are automatically deleted after the print or preview is complete.

However, after printing or previewing the Print List, Canon Easy-WebPrint may leave .emf files in a temporary directory. This can happen if one or more of the web pages in the Print List contains Flash, QuickTime movies or other embedded controls. Each .emf file usually contains, for example, the first frame of a movie.

You can delete any temporary .emf files created by Canon Easy-WebPrint after the print or preview is complete.

 

Q:
I added a group of links to the Print List. Why weren’t all the links added?

A:
Canon Easy-WebPrint is not always able to extract links from a web page when using Add All Links, Add Selected Links or dragging a selection into the Print List. Try adding each link individually (eg. by dragging each link into the Print List).

Q:
Why does Canon Easy-WebPrint crash when I click the Print, High Speed Print, Print All… or High Speed Print All… button?

A:
It is possible for Canon Easy-WebPrint versions 1.0 and 2.0 to crash when running Internet Explorer 5.5 on Windows 98, Windows 98 SE, or Windows Me, if:

  • You have never printed to any printer using Internet Explorer or Canon Easy-WebPrint,

    and

  • You have never clicked OK in the Internet Explorer or Canon Easy-WebPrint Page Setup dialog.

If you have this problem, simply do one print using the Internet Explorer or Canon Easy-WebPrint Print dialog, or click OK in the Internet Explorer or Canon Easy-WebPrint Page Setup dialog. You only need to do this once to stop the problem occurring again.

This problem is not known to occur with Internet Explorer 6 or with Internet Explorer 5.5 running on Windows 2000.

 

8. Limitations  
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1. Internet Explorer Printing

The Print dialog may contain options to print linked documents and print a table of links. These options do not work with Canon Easy-WebPrint.


2. Chinese Version - Network Printing

Printing from a Chinese version of Windows to a networked printer may not work.


3. Web Pages are partially cut off when printed with Canon Easy-WebPrint

Some web pages use special positioning techniques for displaying images and text. Parts of the web page may be cut off in the following situations:

  • Where an image remains aligned flush with the right-hand side of the browser window when the window is re-sized.
  • The width of an item on the web page is specified to be always greater than the width of the browser window (eg. width=150%). The window must always be scrolled to the right to see content on the far right-hand side.
  • Images which are very tall may not fit onto the page. They may be placed onto the next page and cut off at the bottom.

It may be possible to print all the page content by adjusting the Content Size in the Print Preview.


4. Scroll-bars Printed or Previewed

Some items on web pages may be previewed and printed with scroll-bars instead of being expanded to show all of the content. This applies to some scrollable text edit boxes (HTML 'textareas') and other objects embedded into web pages.

5. Preview and Printing of Background Images

By default, Canon Easy-WebPrint does not print or preview the background images of web pages (where provided). You can choose to print backgrounds in the Canon Easy-WebPrint Options dialog box. However, if a background image is very wide, it may not fit completely onto the page. Canon Easy-WebPrint does not scale background images to fit. If Print Backgrounds is turned on, selecting to Preview or Print a Selected Frame will place any background across the entire page, rather than only the part where the content is shown.


6. Previewing and Printing Web Pages with HTML Frames

Web pages constructed using HTML frames may preview and print differently to what is expected with Canon Easy-WebPrint. If selecting to preview or print background colors, the background color in short frames may not be shown across the whole page. Also, the layout of the frames may preview and print differently from the appearance in Internet Explorer. The Preview Content Size function may not affect the display of frames in the manner expected.


7. Adding Items to the Print List

Web pages often contain links to items that are not normal web pages. Examples are zip files, MacroMedia Flash files, Microsoft Word documents and movies. Files that are not normal web pages cannot be added to the Print List.

 

8. Number of Columns in the Preview

Canon Easy-WebPrint allows the number of columns previewed and printed for the current web page to be changed in the Preview. If the Preview is closed, the number of columns printed or previewed will change back to the number selected in the Canon Easy-WebPrint Options dialog box.

9. Large Number of Items in The Print List

If the Print List contains a large number of items, then Canon Easy-WebPrint may run low on memory when printing or previewing all the items in the Print List. If this happens, Canon Easy-WebPrint may not work properly.

10. Upgrading Internet Explorer

If you upgrade Internet Explorer from version 5.5 to version 6.0 with Canon Easy-WebPrint installed, it is recommended that you proceed as follows:

  • First un-install Canon Easy-WebPrint
  • Then perform the Internet Explorer upgrade
  • Finally, re-install Canon Easy-WebPrint from the original source

This will avoid problems with displaying Canon
Easy-WebPrint in the Internet Explorer View-> Toolbars menu
.


11. Previewing and Printing Problems

Some web pages can take a long time to be fully downloaded and be completely displayed. You may have difficulty previewing or printing these pages because Canon Easy-WebPrint needs to have the full page before it knows how to scale it to fit onto the paper. Pages that use ActiveX, JavaScript or plugins may cause printing or previewing problems. Such problems can be magnified if there are many items in the Print List. Workarounds that may help include

  • Look at the page in the Canon Easy-WebPrint Preview before printing
  • Visit the page more than once before printing
  • Stop the page loading by pressing the ESC key before printing
  • Print using the print button in the Canon Easy-WebPrint Preview, rather than the print button on the Canon Easy-WebPrint toolbar
  • Print one Print List item at a time, and avoid using Preview All, especially with a slow connection to the Internet (eg. using a modem connection).


12. Un-installing Printers after using Canon Easy-WebPrint

If you need to un-install a printer after using Canon Easy-WebPrint, it is recommended you restart your computer before commencing the un-install. This problem is known to affect Windows 98 and Me.

 

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